The survey results are in from our online survey that we emailed to customers on August 7th. We appreciate everyone’s help in completing the survey. Your responses help us make the Happy Head better and ensure that you always get a great massage without the spa prices. And be sure to scroll down to the end to see some of the most interesting questions asked by customers.
So without further adieu, here are the responses:
Please rate the massage you received:
Over 90% of respondents rated the massage as excellent or better than expected. For those other 10%, maybe we should have been more clear on what “Happy Head” meant. For those types of massage parlors, try Craigslist.
How would you rate the cleanliness at Happy Head?
Over 95% of respondents rated it as excellent or good. This one we take very seriously because cleanliness is something that we pay particular attention to. If you ever see something at any of the Happy Head facilities that you feel we need to improve on, please let us know.
On a scale of 1 to 5 (5 being the best), how would you rate your overall experience?
Woohoo! 94% of respondents rated the Happy Head as 4 or 5 on the scale. That’s a solid A in our books so we really appreciate it. But we’ll certainly do our best to score that 100%.
Would you recommend Happy Head to friends and family?
We got a big 98% on this one and that makes us at the Happy Head extremely happy. We love knowing that for that hour of time we can eliminate your pain, decrease your stress, and make you happy. That makes it all worth it.
For those that completed the survey, thank you for helping us improve your experience. Here are some questions that we got from customers that we certainly enjoyed answering.
Q: Why don’t you offer sauna, steam, and Jacuzzi services at Happy Head?
A: We always want to give you a great massage without the spa price. When we get rid of the “without the spa price”, then we’ll add those services.
Q: Why are you called the Happy Head?
A: Good question. Check out “Happy Head Reveals The Secret To Their Name.”
Q: I feel cheated! Your name says Happy Head, but my little head got no attention.
A: Ummm, sorry about that? Try Craigslist.
Q: $39 for an Asian style massage is too much. I can get a massage cheaper at other places.
A: Well, if we were cheaper then you’d have to get the same service as those other places.
Q: Your therapist spoke hardly any English. I was trying to tell him about my birthday party and my long day at work and he just kept massaging me.
A: How about you just try enjoying your massage instead.
Thanks for the questions. We really appreciate it.